Customer service
We place great importance on quality
Each piece is carefully checked by hand, but on rare occasions, a defect may slip through.
If this is the case for you, we are truly sorry. This does not reflect the level of quality we aim to offer, nor what you are entitled to expect from us.
We will act quickly to find the best solution for you.
Do you simply want to return an item?
If your item has no defect but doesn’t suit you (size, fit, color, etc.), you can make a standard return within 14 days after receiving your order.
This helps us process your request faster and assist you in the best possible way.
Submit an After-Sales Service request.
If your order has a defect or an error, you can fill out the form below. It takes about 30 seconds. Our team will get back to you within 24 business hours with an appropriate solution.
This solution may be:
- an exchange (if available)
- store credit
- or a refund (depending on the situation)
Before contacting us
Please prepare 2 or 3 photos of:
- The full item
- A close-up of the defect
- And (if necessary) the inner label
This allows us to process your request without delay.
Need immediate help?
You can chat directly with a member of our team via the chat at the bottom right of the screen. We guarantee a quick response every day!